Once you have made a payment, you will be notified via email with an invoice, delivery note and tracking number. If you do not receive an email by us please check your spam folder before contacting us.
Please allow 2-3 days maximum for this e-mail to arrive, especially if the order was placed at the weekend. We ship with DHL for domestic orders, UPS for orders outside Germany. All orders are shipped from Berlin, Germany. All shipping is free, worldwide, on orders over 150€.
Shipping rates are:
Germany: 5€ (Express 15€)
EU: 15€ (Express 25€)
Europe ex. EU: 25€ (Express 50€)
World: 35€ (Express 70€)
For tracking, please visit dhl.de or ups.com and enter the tracking number provided to you.
Germany: 2-3 working days
EU & Switzerland: 7 working days
Rest of the world: ca. 15 working days
For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.
Items will be shipped with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
Please note that in some cases, shipping to outside the EU might take longer than 15 working days. This is due to customs reserving the right to hold on to parcels, which R.T.CO has no influence on.